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1. Why is my fee (x) amount of dollars?

The new fee structure is based on the land use code the Property Valuation Administrator’s office (PVA) has on record for your property. The PVA has over 150 different Land Use codes that were grouped together into seven different land use density categories. Each category pays a different fee:

Fee Grouping	Description	911 Standardized Fee 2020
Commercial Super Retail	Retail over 25,000 square feet	$2,630
Commercial Large Retail	Retail between 7,500 & 25,000 square feet	$435
Commercial Medium Retail	Retail between 2,500 & 7,500 square feet	$435
Commercial Small Retail	Retail between 1,000 & 2,500 square feet	$300
Commercial Tiny Retail	Retail under 1,000 square feet	$265
Commercial Non-Retail	All other Non-Exempt	$245
Public Use	Emergency Service Government Offices and Churches	$75
Low Density Residential and Agricultural	1 to 3 Units	$75
Medium Density Residential	4 to 39 Units	$75 per unit (max $340)
High Density Residential	40 or More Units	$75 per unit (max $4,595)

No residential land use will owe more than $75 per unit.

2. Why has my fee changed from last year?

Your property may have been reassessed and its land use updated, resulting in a different land use fee for the year.

3. Other nearby counties are charging a per unit 911 fee. How is the Kenton County fee different?

Kenton County’s 911 fee is based on the land use of each property instead of a direct unit count. Property types that were exempt from the fee previously will remain exempt. For residential land uses, this fee is capped at $75 per unit. Retail properties are charged a different fee depending on the building size and other non-retail properties have a separate fee.

4. How did the county determine the fee amount?

The fees for each land use density grouping were determined by analyzing all 911 calls from previous years across different land uses in the county. The total % of calls that went to each land use grouping was used to determine what percentage of revenue each land use grouping was responsible for.

5. When do I have to pay this fee?

County Property Taxes are discounted if paid by the end of October/November but must be paid by December 31 in order to avoid penalty. Appeal process for 911 Fee will begin the month of October.

6. How do I appeal my 911 fee?

If you believe you have been charged a 911 fee by mistake, or that the information used to determine your property’s fee amount is incorrect, you can file a Kenton County 911 Fee Appeal Form. Your appeal will be reviewed by the 911 Fee Appeals board, and a determination letter will be mailed to you following the board’s judgment.

7. What if I win my appeal?

If you win your appeal, you will be refunded the appropriate amount.

8. When will I get my refund?

After the appeal has been upheld by the appeals board, the refund will be processed and mailed as soon as possible.

9. Why did my parcel not get charged a fee?

Certain types of land uses are considered exempt from the 911 fee, including abandoned or vacant land.

10. I believe the Kenton County Property Valuation Administrator’s office (PVA) has the wrong Land Use code or unit count on file for my property. How do I request this be changed and my 911 fee adjusted?

Please complete a 911 Appeal Form. After the 911 Appeals board reviews your form, appeals related to land use or unit count will be forwarded to the Kenton County PVA on the applicant’s behalf for their review prior to the next billing year.

11. I have a question that is not listed on this FAQ, or I would like to give feedback on the 911 fee.

Please contact the Kenton County Office of the Treasurer at (859) 392-1420 or in person at:

1840 Simon Kenton Way
Suite 5100
Covington, KY 41011